Return & Refund Policy

Last Updated: September 7, 2026

At CurvynCute, we want our customers to feel confident when shopping with us. Because we sell shapewear, compression garments, lingerie, waist trainers, and other body-contact products, certain hygiene and condition requirements apply to returns and exchanges.

Please read this policy carefully before making a purchase.

1. Return Window

Eligible items may be returned or exchanged within 30 days of delivery.

To qualify for a return or exchange, the item must meet all applicable conditions listed in this policy.

Return or exchange requests submitted after the 30-day period may not be accepted, except where required by applicable law.

2. Return Eligibility

To be eligible for a return or exchange, merchandise must generally be:

• unworn
• unused
• unwashed
• undamaged
• free from stains
• free from makeup
• free from deodorant
• free from perfume or other odors
• free from pet hair or other signs of use
• returned with original tags attached, where applicable
• returned in the original packaging, where applicable

Items that show signs of wear, use, washing, alteration, damage, or improper handling may not be eligible for return or exchange.

3. Hygiene Restrictions

For health and hygiene reasons, certain intimate garments may have additional return restrictions.

Items that have been worn directly against intimate areas may not be eligible for return once worn or used.

This may include certain:

• panties
• lingerie
• bodysuits
• intimate shapewear
• garments with built-in intimate-area coverage

Customers should try on eligible shapewear over clean undergarments whenever possible.

If you are unsure whether a specific product may be returned, please contact us before purchasing.

4. Shapewear and Compression Garments

Shapewear and compression garments must be returned in their original, unused condition.

Because compression garments are designed to fit closely to the body, signs of wear may include:

• stretching
• fabric distortion
• body odor
• stains
• deodorant marks
• makeup
• damaged hooks
• damaged zippers
• damaged seams
• altered straps
• other visible signs of use

Items that show signs of extended wear may not qualify for return or exchange.

Please review our size chart carefully before ordering. If you need help choosing a size, contact our customer service team before placing your order.

5. Post-Surgery and Compression Products

Products purchased for post-procedure or post-surgical use are subject to the same hygiene and return conditions as other compression garments.

Once a product has been worn, used, washed, or exposed to bodily fluids, it may not be eligible for return for hygiene reasons.

Customers recovering from surgery should follow their healthcare provider’s recommendations regarding compression garments.

CurvynCute does not provide medical advice.

6. Final Sale Items

Items clearly marked Final Sale at the time of purchase are not eligible for return or exchange, except where required by law or if the product arrives damaged, defective, or incorrect.

Promotional items are not automatically considered final sale unless they are specifically identified as such.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• your order number
• a description of the issue
• clear photographs of the product
• photographs of the packaging when relevant

Once we review the issue, we will determine the appropriate solution, which may include a replacement, exchange, refund, or other resolution as appropriate.

Please do not discard a damaged or incorrect product before contacting us.

8. Size Exchanges

Eligible items may be exchanged for another size, subject to product availability and the return conditions in this policy.

The original item must be unworn, unused, unwashed, and in returnable condition.

If the requested replacement size is unavailable, we may offer another available option or a refund according to this policy.

9. How to Request a Return or Exchange

Before sending any item back, please contact CurvynCute customer service.

You may contact us at:

Email: info@curvyncute.com
 WhatsApp: +1 248-794-4654

Please provide:

• your full name
• your order number
• the item you wish to return or exchange
• the reason for your request

We will provide return instructions when your request is eligible.

Please do not send merchandise back without first contacting us.

10. Return Shipping

For returns that are not caused by a CurvynCute error, such as a change of mind, incorrect size selection, or personal preference, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, we will provide appropriate instructions for resolving the issue.

Original shipping charges, where applicable, are generally non-refundable unless required by law or unless the return results from our error.

11. United States Returns

Customers in the United States should contact us before mailing any return.

Once a return is approved, we will provide the appropriate return instructions and return address.

Customers are responsible for ensuring returned items are packaged securely.

We strongly recommend using a trackable shipping method when sending a return.

CurvynCute is not responsible for return packages lost in transit before reaching us.

12. Qatar Returns and Exchanges

Customers in Doha or within our regular Qatar delivery area should contact us directly to arrange an eligible return or exchange.

Return or exchange arrangements may be coordinated through our local customer service and delivery process.

Same-day exchange availability is not guaranteed and depends on product availability and delivery scheduling.

Customers outside our Qatar delivery area should contact us before making any return arrangements.

13. Inspection of Returned Items

All returned merchandise is inspected after we receive it.

We reserve the right to decline a return or exchange if the item does not meet the conditions stated in this policy.

If a returned item is:

• worn
• washed
• stained
• damaged
• missing tags
• altered
• affected by odors
• otherwise not in returnable condition

we may decline the return.

Where possible, we will contact you if there is an issue with the returned merchandise.

14. Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method, unless another method is required or agreed upon.

Please allow time for your bank, credit card issuer, or payment provider to process and post the refund after it has been issued.

Processing times may vary depending on the financial institution.

15. Exchanges and Price Differences

If you exchange an item for another product with a different price:

• if the replacement item costs more, you may be required to pay the difference
• if the replacement item costs less, any applicable balance will be handled according to our refund procedures

Availability is not guaranteed until the exchange is confirmed.

16. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We may be able to cancel an order before it enters processing, shipping, or local delivery preparation.

Once an order has been processed, shipped, or prepared for delivery, cancellation may no longer be possible.

If cancellation is not possible, the order may need to be handled under our regular return policy after delivery.

17. Refused or Undeliverable Orders

Customers are responsible for providing an accurate and complete shipping or delivery address.

If an order is returned to us because of:

• an incorrect address
• an incomplete address
• refusal of delivery
• repeated unsuccessful delivery attempts
• customer unavailability

additional shipping or delivery charges may apply if the order needs to be sent again.

Any refund for an undeliverable order will be handled according to the circumstances and applicable law.

18. Non-Returnable Conditions

An item may not qualify for return if:

• more than 30 days have passed since delivery
• it has been worn
• it has been washed
• it has been altered
• it has stains or odors
• hygiene seals have been removed where applicable
• tags have been removed where required for return
• it has been damaged after delivery
• it was marked Final Sale
• it is an intimate product that cannot be returned for hygiene reasons

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.

19. Promotions, Discounts, and Sale Items

Products purchased during promotions or with discount codes may still be eligible for return unless they are specifically identified as Final Sale.

Refunds for eligible discounted products will generally be based on the amount actually paid by the customer.

Promotional discounts are not refundable separately from the product purchase.

20. Contact Us

If you have questions about whether an item is eligible for return or exchange, please contact us before sending anything back.

CurvynCute

Email: info@curvyncute.com
 WhatsApp: +1 248-794-4654
Business Location: United States

For the fastest assistance, please include your order number when contacting us.